![]() ![]() I've also encountered the exact same error if I merely try to remove the existing profile picture I have and go back to the generic colored text avatars (i.e. Please try again." Whenever I try with the iOS apps, I get the error "Error: We were unable to upload your image." Obviously neither is helpful to understand what I should do to fix. Whenever I try with the desktop or web app, I get the error " There was a problem saving the photo. I have also tried updating my profile name at the same time, which I saw recommended in one community answer.Within the web browser app, I have tried with Chrome and with Firefox.I tried using the Teams desktop app, the web browser app, the iPhone app, the iPad app.I tried a variety of sizes: 60圆0 px, 100x100 px, 256x256 px, 512x512 px, with many other options as well.I have tried every possible thing I can think to try to get this to work, and nothing works: I'm speaking about my personal picture, not the team picture. change my existing) profile picture in Microsoft Teams. You’ll also need to move the original PNG files out to a different directory if you want to preserve them.I am trying to update (i.e. When you’ve done all that, you’ll need to move those PNG files into the User Account Pictures folder. Don’t save over the original 256 x 256 image, which you’ll need to resize five times. ![]() Then enter the file name for the specified dimension in the list above, choose a folder, and select the Save option. When you’ve resized the picture to one size, click File > Save as > PNG Picture. Our guide for resizing images in Microsoft Paint includes full instructions for how to do so. You can resize the profile image with Windows 11’s MS Paint app. Those pictures must be resized to and saved with the following pixel sizes and file names: You’ll need to create five resized copies of that image with alternative dimensions. ![]() The profile picture downloaded from Icon Archive will have a default 256 x 256 size in pixels. ![]()
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